Support
SmartPES is made by 67 Enterprise LLC. For help with the app, a design, a purchase or your data, email info@67enterprise.com.
Report a problem with a design
To report a problem with a specific design, use Design screen → ••• → Report a problem.
Common questions
Which file format fits my machine?
The app makes PES, DST, EXP, JEF, VP3 and XXX files. Use the one your machine reads:
| Format | Machines |
|---|---|
| PES | Brother, Baby Lock |
| DST | Tajima, and read by most machines |
| EXP | Melco, Bernina |
| JEF | Janome |
| VP3 | Husqvarna Viking, Pfaff |
| XXX | Singer |
How do I get a file onto my machine?
Save the file from the share sheet to Files, then copy it to a USB stick. Or use your machine maker’s app.
What if a design doesn’t sew well?
We check stitch files automatically for size, colors, jumps and density. A design that fails, or that our automatic check says won’t sew cleanly, doesn’t use one of your designs. How a design sews also depends on your machine, fabric, stabilizer and thread, so test-sew first. If a design still doesn’t sew well, report it with Design screen → ••• → Report a problem or email us.
How do I delete my data?
To delete one design, use Design screen → ••• → Delete design. To delete everything, use Settings → Delete my designs and data. You can also email us. Purchase records are kept as required for accounting, even after deletion. Under the Terms of Use, designs are lost if you delete your data. See also the Privacy Policy.
Purchases and refunds
Designs are consumable in-app purchases through Apple, and Apple processes the payment. We never receive card or payment details. New installs get 2 free designs. Refunds go through Apple: reportaproblem.apple.com. See the Terms of Use.